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FREQUENTLY ASKED QUESTION

SUPPLIERS
1
How does the registration process of suppliers/companies can be done?

Supplier registration process can be made by filling the Supplier Registration Form-OPR/BEN/BR004/BUY and forward the form together with the supporting documents and also EFT Form to Division of Procurement and Asset Management.


STUDENTS
2
Where is the Customer Service Counter, located?

It is located at the Ground Floor, Administration Building UPM.

3
How to check  the current/previous status of the tuition fees?

Student may deal directly with the Customer Service Counter of the Bursar’s Office or surf the website via URL http://www.psp.upm.edu.my/ for the Undergraduate or www.gso.upm.edu.my for the Postgraduate.  

4
How to make payment for tuition fees and how long will it take to update the ledger after payment has been made?

Mode of Payment of tuition fees are as below:-- E Payment Kiosk - (ledger will be updated within 2 days)- Cimbclicks (www.combclicks.com.my) - (ledger will be updated within 2 days)- Credit Card/Debit Card /http://www.bursar.upm.edu.my/skp/directdebit.pdf - (ledger will be updated within 2 days)- Bank In Slip -( upon receipt of the Bank in Slips form students) 

5
What will happen if there is still  outstanding fees for the semester?

- Students who failed to settled their tuition fees will be refrained from making the      course registration for the coming semester and the results slips will be withheld.- For postgraduate students, the status will be dropped after receiving 2 reminders from the School of Graduate Studies.  

6
How to update the sponsor info?

Undergraduate student are required to refer to the  Student Affairs Dept while Masters / PhD to refer to the  School of Graduate Studies for  sponsors update.

7
Tuition Fee status if students wish to defer/withdrawal from the current semester.  

Students will be imposed the full fees if they defer/withdraw after the 2 weeks from the date of registration of the current semester.  

8
If students already have sponsorship and in the same semester they have been offered other sponsorship, can they accept the new sponsorship without rejecting the existing sponsorship?

Can not. Students are only allowed to have only one sponsor either shaped sponsored scholarships / loans / gifts.

9
How long will it take to refund  tuition fees or  payment of sponsorship?

Payment to students will take 7 working days from the date he/she is entitled for the payment.

10
How to requests for the refund of Hostel fees/Bus/Meal Plan or tuition fees?

a. Hostel FeePlease provide letter confirming that you are not staying in the college from the College Admin. Office.b. Bus Fee Please provide letter of exemption for the Bus Fee from the Students Affairs Division.c. Tuition fees Please provide letter  confirming your status from the Academic Division/School of Graduate Studies.      

11
When will the payment of scholarship/loan/GRF Allowance (Master/PhD) be received by the students?

i.Students may make enquiries directly to their sponsor and normally sponsor will transmit payment to the Bursar’s Office 2 weeks before/after the current semester started.ii.GRF Allowances will be credited by the end of each month as stipulated in the agreement.  

12
How tuition fees payment made for Master/Phd student who get SLAB JPA, KPM, KPTM or MARA?

Students are required to submit a letter of sponsors at the customers counter, Pejabat Bendahari III in order to claim the fees to sponsors.

13
How to register for CimbClicks/enquiries on tuition fee payment?

Student may surf the Bursar’s website at http://www.bursar.upm.edu.my/cimbclicks/index.htmlor the bank website at www.cimbclicks.com.my. Student may also deal directly with the Bursar’s Office , Customer Service Counter or the CIMB Bank, UPM Branch counter.

14
Can student apply for parents EPF withdrawal if they still under PTPTN, JPA, MARA or other sponsorship during the semester?

Cannot. EPF withdrawal application is counted as a sponsor and if students insist to do the withdrawal, they need to reject the existing sponsorship.

15
How does the EPF application process?

Degree/Diploma students must get a student confirmation letter from Academic Office, UPM and attach the tuition fees receipt. For Master/PhD students, they should get a form GS31 from the School of Graduate Studies, UPM and attach the tuition fees receipt. The EPF will make payment via bank transfer and list of successful applicant will be downloaded from the application provided by the RHB.


STAF
16
 Who is eligible to apply UPM’s Loan Scheme

All permanent staf are eligible to apply UPM’s Loan Scheme.

17
How to check the payment status?

Please visit the following website: http / /: epay2u.upm.edu.my or contact the specificzone / financial section .

18
How do a staf claims can be done?

Staf claims can be done through e claim system.


OTHERS
19
How is the process of individual ID registration (except staf and suppliers)? 

Fill up the form Pendaftaran ID Individu (SOK/KEW/BR001/BUY).

20
How do the Responsibilities Centre can check their latest vote balance?

Please visit website http://epay2u.upm.edu.my/bajetptj/


REVENUE
21
How to issue invoice to debtors?

Complete the form Arahan Pengeluaran Invois /Pelarasan Antara PTJ (SOK/KEW/BR045/AKN) and send it to the Revenue Management Section with supporting documents

22
What is the function of cash bill and who can issue it?

Cash Bill serves as the official receipts for revenue collection in UPM.Cash bill can only be issued by an officer authorized by the head of responsibility centre  through the issuance of letter of authorisation.

23
How do to obtain revenue collection from the participants for certain activities that carried out?

Revenue collection  can be made in several ways, namely: a) Through cash bill issued by the authorised officers at PTJ. b) Counter Bursar Office,  Administrative Building, UPM. c) Send a cheque/postal order/money order/bank draft payable to Bendahari   Universiti Putra Malaysia together with relevant supporting documents to the address: Revenue Management Section ,  Bursar Office, 2nd floor, Administrative Building, Universiti Putra Malaysia43400 Serdang Selangor Darul Ehsan d) make payment at any Bank counter CIMB or interbank transfer.  Account name: Universiti Putra Malaysia. Account No: 12150005004050. Proof of payment must be attached and mailed to the address above. e) make payment by credit card either over the counter or use the Direct Debit authorization form (Direct Debit).

Updated:: 05/02/2014 [azrin]

BURSAR OFFICE
Universiti Putra Malaysia
43400 UPM Serdang
Selangor Darul Ehsan
0389466208
0386560160
C1501202439